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Understanding platform engineering often feels like herding cats—if those cats were also juggling flaming torches. For technical leaders, platform and DevOps engineers, mastering both day 1 and day 2 operations is crucial for ensuring smooth operations.
Day 1 operations involve the initial setup and configuration of the platform, while day 2 operations focus on maintenance, updates, responding to incidents, and scaling.
In this guide, we aim to demystify these essential tasks, providing you with a friendly, humorous, and informative roadmap to conquer the first two days of your engineering journey.
So, buckle up and get ready to turn chaos into order!
Day 0 Operations
Before we dive into the intricacies of Day 1 and Day 2 operations, I think it's essential to briefly touch upon Day 0 operations. Think of this as the "planning before the planning." Day 0 operations are all about laying the groundwork—setting the strategic direction, choosing the right technologies, and defining the architecture.
Strategic Planning and Requirement Gathering
The first step in Day 0 operations involves strategic planning and requirement gathering. This phase is crucial as it sets the direction for all subsequent actions. Engage with stakeholders to understand business goals, technical requirements, and compliance needs.
Draft a comprehensive roadmap that aligns with these objectives. This document will serve as your guiding star, ensuring that everyone is on the same page and working towards the same goals.
Selecting Tools and Technologies
Choosing the right tools and technologies can make or break your platform. Consider factors like scalability, maintainability, and community support when making your selections.
Will you go with Kubernetes for container orchestration, or does something like Nomad fit your use case better? Is Terraform your go-to for infrastructure as code, or do you prefer AWS CloudFormation? Make these decisions thoughtfully, as they will heavily influence the ease of Day 1 and Day 2 operations.
Defining Architecture and Best Practices
Next, define your architecture and best practices. Are you going with a microservices architecture, or is a monolithic approach more suited to your needs? How will data flow through your systems, and what security measures will be in place?
Create detailed architecture diagrams and documentation to serve as a blueprint. Establish best practices around coding standards, security protocols, and deployment pipelines. These guidelines will ensure consistency and efficiency as your team progresses to Day 1 operations.
Day 1 Operations
Setting Up the Infrastructure
Setting up the infrastructure is the backbone of Day 1 operations. This phase involves provisioning servers, configuring networks, and setting up storage solutions.
Think of it as laying down the foundation for a skyscraper; without a solid base, everything else can crumble. Begin by selecting your cloud provider—be it AWS, Google Cloud, or Azure. Once chosen, use infrastructure-as-code tools like Terraform or CloudFormation to automate the setup.
This not only speeds up the process but also ensures consistency. Don’t forget to implement security protocols early on. Firewalls, VPNs, and encryption are your best friends.
Lastly, set up monitoring tools to keep an eye on resource utilization and performance. By nailing these initial steps, you set the stage for a more manageable and scalable environment moving forward.
Automating Initial Deployments
Automating initial deployments is a game-changer in Day 1 operations. Manual deployment processes are not only time-consuming but also prone to human error.
By leveraging Continuous Integration/Continuous Deployment (CI/CD) tools like Jenkins, GitLab CI, or CircleCI, you can automate the entire deployment pipeline.
Start by writing scripts that automate the build, test, and deployment stages. Store these scripts in a version-controlled repository to maintain a history of changes. Use containerization technologies like Docker to ensure your applications run consistently across different environments.
Additionally, implement automated testing to catch bugs early in the deployment cycle. This not only saves time but also ensures a higher quality of code is pushed to production. In the end, automation transforms what could be a chaotic and error-prone task into a streamlined, reliable process.
Common Pitfalls and Solutions
Even with meticulous planning, Day 1 operations can encounter several pitfalls. One common issue is misconfigured infrastructure, which can lead to security vulnerabilities or performance bottlenecks. To avoid this, always validate your configurations using automated tools like Terraform Plan or AWS Config. Another pitfall is neglecting documentation.
Without proper documentation, onboarding new team members or troubleshooting problems becomes a nightmare. Make it a habit to document every step and configuration. Additionally, over-reliance on a single cloud provider can be risky. Employing a multi-cloud strategy can mitigate this risk.
Lastly, skipping initial performance testing can lead to unforeseen issues under load. Use tools like JMeter or LoadRunner to simulate traffic and identify potential bottlenecks early. By being aware of these common pitfalls and proactively addressing them, you can ensure a smoother and more reliable initial setup.
Day 2 Operations
Monitoring and Maintenance
Monitoring and maintenance are critical components of Day 2 operations. Effective monitoring helps identify and resolve issues before they become significant problems. Tools like Prometheus, Grafana, and Datadog offer comprehensive monitoring solutions that provide real-time insights into system performance and health.
Set up alerts to notify your team of any anomalies or threshold breaches. Regular maintenance is equally important. This includes applying software updates, patching vulnerabilities, and optimizing resource usage.
Implementing automated maintenance tasks can save time and ensure consistency. Additionally, regularly review your monitoring dashboards and reports to identify trends and areas for improvement.
By continuously monitoring and maintaining your systems, you can ensure they remain reliable, secure, and performant, ultimately providing a smoother operational experience for your team and users.
Scaling and Optimization
Scaling and optimization are pivotal for maintaining system performance as demand grows. Start with horizontal scaling—adding more instances to distribute the load. Tools like Kubernetes can automate this process, making it seamless and efficient.
Vertical scaling, which involves upgrading the resources of existing instances, is another option but has its limits. Load balancers are essential for distributing traffic evenly across your instances, ensuring no single server is overwhelmed. Optimization, on the other hand, focuses on making your current infrastructure more efficient. This includes fine-tuning database queries, optimizing code, and using caching mechanisms like Redis or Memcached.
Regularly review your resource utilization metrics to identify bottlenecks and opportunities for optimization. By effectively scaling and optimizing, you ensure your platform can handle increased load while maintaining high performance and cost efficiency.
Incident Response Strategies
Incident response strategies are crucial for minimizing downtime and mitigating the impact of unforeseen issues. Start by establishing a well-defined incident response plan that outlines roles, responsibilities, and step-by-step procedures.
Use tools like PagerDuty or Opsgenie to manage alerts and ensure the right team members are notified immediately. Conduct regular incident response drills to keep your team prepared and identify any gaps in your plan.
Implement Root Cause Analysis (RCA) post-incident to understand what went wrong and how to prevent it in the future. Keeping a runbook with detailed instructions for common issues can also be a lifesaver during high-stress situations.
By having robust incident response strategies in place, you ensure quicker resolutions and reduced downtime, ultimately maintaining the reliability and trustworthiness of your platform.
Tips and Tricks for dealing with Day 1 and Day 2 Ops
Putting aside Day0 ops which is more about planning, Day1 and Day2 operations are usually the ones that you’ll focus on the most. Figuring out how to optimize in order to be as efficient as possible in managing and executing them is going to be what takes your organization to the next level.
So let’s look at some of the most important ones out there:
1) Iterate small
Make small changes instead of a big push. You might think that deploying more often leads to more inconsistencies and errors by introducing more chances for the deployment to fail but in fact it’s the opposite.
Deploying small changes will let you figure out if they work or not a lot faster and you know exactly where to look when things don’t go as planned.
2) Be consistent
It’s not enough for you to do things by the book, your whole team needs to follow as well. You need to figure out how to ensure that your entire organization respects the deployment and testing procedures as well as the required compliance when it comes to provisioning new resources and services, to avoid having a really bad time.
3) Automate
Don’t just delegate Day2 operations like provisioning services and resources or scaling and responding to incidents. Instead, you can allow your developers to trigger self-service actions instead of relying on ticket ops to handle their requests.
This improves the deployment velocity and since the actions are predefined by your DevOps team it creates a guardrail that minimizes errors and improves compliancy to company standards.
Tools of the trade
There are literally hundreds of tools that are specifically made for DevOps engineers to improve the experience of their developer but among them, there is the Infrastructure as code that clearly takes the lead as having the biggest impact. These tools allow engineers to scaffold resources and services by simply running a piece of code.
These are great out of the box and I strongly suggest you give them a shot but if you want to go a step further, you’ll want to look into platforms that allow you to run these scaffolders from within a platform that centralizes them in one place. These are usually part of an internal developer portal offering and are only one of many other features you’d get.
Without further ado, let’s look at the best ones out there.
1) Rely.io
Rely.io is an internal developer platform with a self-service feature that is specifically created to tackle minute tasks that would otherwise prevent developers from doing their core work and slowing down the DevOps team with unnecessary tickets.
With a visual builder, Rely.io helps your team create actions that can be anything from creating cloud resources to restarting clusters and custom actions that can be personalized to fit the needs of your teams to a tee.
Rely.io also can set granular permissions for tasks making it easy to control what can be triggered and by who. And if that’s not enough there’s always the Audit Logs that you can review to understand how the system is affected and which self-service automations are being used, how they are used and by whom.
The main features of Rely.io is the Software catalog that allows you to integrate all your tools and resources giving you complete visibility over your software lifecycle, the Homepages and Scorecards that help managers and team leaders understand the key areas for improvements and the Self-service actions that allow users to create and run playbooks that reduce the cognitive load of your engineers and improve development speed.
2) Configure8.io
It’s a developer portal designed to streamline and enhance incident management processes serving as a centralized hub where development and operations teams can access critical information, automate tasks, and ensure high service reliability.
The platform empowers users to respond to incidents, manage dependencies, and maintain standards compliance, ultimately driving efficiency while reducing downtime.
The key features of configure8.io is the self-service actions that allow users to execute existing playbooks, the data consolidation that comes in the form of a catalog integrating all your tools, and the Dashboards and scorecards.
3) OpsLevel.com
A robust microservice catalog and developer portal designed to enhance operational efficiency and streamline service ownership for engineering teams. With its comprehensive set of tools and integration OpsLevel empowers teams to manage microservices effectively, ensuring high reliability, consistency, and standardization across the development lifecycle.
The main features of OpsLevel.com are the Microservice Catalog which is a detailed inventory of all the microservices that enhances visibility and traceability, the Scorecards which define and enforce standards and the self-service tooling that allows developers to deploy and manage microservices with minimum friction.
The role of Opslevel.com is to help teams manage the complexity of modern microservice architecture, ensuring that they can deliver reliable and scalable software efficiently.
Conclusion
While there are many tools you can use to help you in managing the day1 and day2 operations but the truth is there is no one-size-fits-all when it comes to them. They come in all shapes and sizes and figuring out which one works for your particular needs comes down to defining what’s the most important aspect for you and finding the right solution for the job.
If you do want to give Rely.io a shot, there’s a comprehensive demo that you can check out right now or if you want to take the plunge you can talk to one of our Platform Architects to get a one-on-one walkthrough through the app and have all your questions answered right away.
See related articles
What are Day 1 and Day 2 Operations for Platform Engineers
How to Implement Developer Self-Service Successfully